Exchange Policy

• We provide an exchange only if there is any defective product.

• Opened lenses cannot be exchanged under any circumstances.

• Customers must check parcel contents before opening the seal of the product.

• Unopened/defective items must be packed securely and sent back to our given address.

• Customers must notify us via WhatsApp within 12 hours of delivery.

• No complaints will be entertained after 72 hours of item delivery.

General Conditions

• Accessories cannot be exchanged.

• Claims will be processed and settled within 7 business days.

• The returned product will be sent to our Head Office for inspection and approval.

• Any decision made by our Customer Care Department regarding complaints is final and binding, with no further modifications.

• In all cases, the customer will bear the cost of sending item(s) back to us.

Exchange Process

• For initiating an exchange, the customer must call our Helpline.

• Our team will guide you through the process and advise on further steps.

Product Usage & Care

• It is essential that care instructions mentioned on the product packaging, brochures, or flyers are followed strictly.

• If the product is not used according to the provided guidelines, Lenses Craft will not be liable for adjustments or complaints.

Special Conditions

• No exchange is available for products sold at discounted prices, promotional offers, or sales.

• There is NO Refund Policy on purchased items.